Hello, Neolook S2S Family 2.0 (CE MDR) is here.

The Challenge: Navigating Neonatal Care

For families whose newborns require specialized care in the NICU, the experience can be overwhelming. Parents may feel emotionally distant from their child, and the sterile hospital environment can sometimes increase that sense of separation. On the other hand, healthcare professionals are under immense pressure to provide critical care while balancing administrative duties, all of which take time away from direct patient care.

These challenges have long been part of neonatal care. However, our age of increased demand and staffing challenges is also an age of innovation. We believe there is a better way – one where technology can reduce barriers, foster connections, and improve outcomes for both families and care teams.

Introducing Neolook S2S Family 2.0

Neolook S2S Family 2.0 is a cutting-edge solution designed specifically to address the unique challenges of neonatal care. With a focus on family-centered and family integrated care, S2S Family 2.0 empowers parents and relatives to stay connected with their newborn, even when they cannot physically be at their side. At the same time, the solution offers advanced features that reduce the workload for healthcare professionals, allowing them to focus on what matters most: providing exceptional care.

Key Features

• User-friendly for families: No app is required, making it simple for parents, family members, and friends to access the solution. A secure, direct connection allows them to see their newborns from anywhere, at any time.
• High-quality video streaming: The system offers real-time, high-resolution video to ensure that families can see every precious moment, providing a lifeline of connection between parents and their newborns in the NICU.
• Convenient privacy controls: For healthcare professionals, S2S Family 2.0 features easy-to-use privacy screens. With a single button press, nurses can maintain patient privacy when needed, ensuring that sensitive moments are respected.
• Built-in informed consent: Simplify consent management and eliminate the hassle of paperwork, saving time and improving the efficiency of medical teams.
• Benefit Tracking: Includes integrated Benefit Tracking, combining KPI measurement, performance management and medical device PMS in one. It allows healthcare teams to monitor real-time progress on key metrics like patient outcomes, staff efficiency, and parental engagement, ensuring continuous improvement and measurable impact.
• Medical-grade security: S2S Family 2.0 meets the highest standards for data protection, complying with ISO27001, NEN7510, and MDR CE certifications, ensuring that sensitive information remains secure.

The Benefits: Improve Care for Families and Healthcare Teams

For Families

S2S Family 2.0 is designed with families at its core, providing much-needed peace of mind for parents whose newborns are receiving care in the NICU. Studies show that a strong connection between parents and newborns is essential for both emotional and physical health. By allowing parents to virtually be by their child’s side through live, high-quality video feeds, S2S Family 2.0 strengthens this bond.

“This system has been a lifeline for us. Even when we couldn’t be in the hospital, we still felt connected to our baby, seeing her grow day by day,” shared one parent whose child was in the NICU for several months.

For Healthcare Professionals

The system also offers significant advantages for doctors, nurses, and caregivers. The real-time video feed reduces the need for repeated physical visits, which helps streamline the workload in busy NICUs. The built-in informed consent feature saves hours of time spent on paperwork, while privacy controls ensure that patient confidentiality is upheld at all times.

Nurses are thrilled with S2S Family 2.0, with one saying, “It’s intuitive and makes our workday easier, freeing us up to focus on direct patient care.”

The Technology Behind S2S Family 2.0

At the heart of S2S Family 2.0 is its powerful technology. It delivers seamless, medical-grade video streaming through a secure, encrypted connection. Families access the service without the need to download an app, removing barriers to usage and ensuring ease of access.

Privacy and security are paramount in healthcare, and S2S Family 2.0 is no exception. The solution is compliant with stringent data security standards, including ISO27001, NEN7510. 

The solution has an EU MDR CE mark, and is designed to serve clinical care delivery standards like:

• Family Centered Care (FCC)
• Family Integrated Care (FiCare)
• NIDCAP 
• EFCNI
• Neurodevelopmental care

S2S Family is not just about technological innovation – it’s about empowering healthcare teams to provide better care while allowing families to maintain an emotional connection with their newborns during a critical time.

Customer Testimonials: Real Impact in Real Lives

Families and medical professionals alike are already experiencing the benefits of S2S Family 2.0. Parents appreciate the reassurance of being able to see their newborn, even when they’re away from the hospital.

“I was so anxious leaving my baby in the NICU, but S2S Family gave me peace of mind. It made all the difference,” said one mother.

Healthcare professionals also praise the system for its ease of use and practical benefits. “This system really helps us focus on what matters – taking care of the babies,” shared a NICU nurse.

Looking Ahead: The Future of Neonatal Care

S2S Family 2.0 represents just one step in our mission to revolutionize neonatal and pediatric care. As we look to the future, we see even greater potential for technological innovations that support family-centered care, streamline hospital workflows, and improve patient outcomes. Our goal is to ensure that every family, no matter where they are, can feel connected to their child during one of the most vulnerable times of their lives.

We are excited to continue developing solutions that help healthcare teams deliver care with precision and compassion, knowing that the well-being of both the newborn and the family is at the heart of everything we do.

Want to Know More?

If you would like to learn more about how S2S Family 2.0 can transform your neonatal care environment. Visit our S2S Family Product Page and contact us today at hello@neolooksolutions.com.

Learn more from our case studies in hospitals in Italy, Japan, UK and the Netherlands. Or ask for a visit to one of our reference hospitals in the Netherlands or in the UK. Together, we can continue to deliver the care that every newborn deserves.