S2S Family: Real-World Performance

When S2S Family received its CE mark, it marked the beginning of a new chapter, not the end. Certification validated safety, quality and compliance. Real-world deployment now validates performance. In the months following CE, our platform has been running continuously in live neonatal care, supporting families day and night, generating a full stream of operational data, and providing hard clinical evidence of impact. This article shares what we have learned, what the data shows, and why this moment matters for hospitals, clinicians and families.

The core message is simple and profound: S2S Family is now a proven, data-powered platform operating in daily care. It performs with stability. It provides live operational insights. It enables benefit tracking that is objective and continuous. And it delivers measurable bonding, participation and satisfaction for families. This is the first clinical proof point that the system performs exactly as designed in real life.

A New Architecture Designed for Predictability and Scale

Behind this evolution lies a major architectural shift. We have dockerized all components of S2S Family into modular, container-based services. This enables fast, automated and consistent installations across settings, whether in the cloud, in a hospital cloud or on-premise. Deployments can now be executed by Neolook or by certified partners without friction. Updates flow continuously without service interruption. New modules from our R&D pipeline can be introduced the moment they mature.

More importantly, this architecture gives the platform what we call data power. Every component emits structured metrics and telemetry. Every event, usage pattern and operational parameter becomes observable. This transforms the platform from a video solution into a performance engine. It allows support teams to diagnose proactively, clinicians to gain transparency, and leadership teams to manage contracts based on objective KPIs rather than assumptions.

The Rise of Data-Powered Family Care

With S2S Family now producing live performance data, benefit tracking becomes a continuous process rather than an annual survey. The system records uptime, system health, login behaviour, dial-in duration, bed occupancy, departmental usage, connection patterns across family members, and the rhythm of nighttime engagement. This data is aggregated into dashboards that can be consumed by clinical teams and leadership alike.

The first result is a new level of predictability. When a ticket comes in, the data is already waiting. We know the uptime of the device, the exact moment a parent dialled in, how the stream behaved, whether the unit was occupied, and if the system self-corrected. Troubleshooting becomes proactive, not reactive. Incident management becomes precise. Data closes the loop between technical reliability and clinical responsibility.

The second result is operational clarity. Day-to-day usage of S2S Family becomes visible. Hospitals can see how many parents connected in the past hour, how many beds are online, how long parents stayed connected, and how departmental occupancy evolves. This is the first time many units have 24/7 insight into digital family participation—something that has previously been invisible.

Downstream, this generates richer benefit tracking: bonding scores, NPS evolution, parent quotes, and experiential indicators that allow hospitals to run family integrated care with modern instrumentation.

Seven Quantified Insights from Real-World Deployment

The first months of real-world operation produced a number of clear insights. These findings are drawn from S2S Family usage in a major Dutch neonatal center supporting hundreds of families and tens of thousands of visits.

Beyond these headline indicators, the detailed telemetry tells a story of life inside the unit. Parents connect late at night, often just before trying to sleep, and again in the early morning. During long hospital stays, these digital visits become a stabilizing ritual. Multiple family members connect simultaneously to the same bed, enabling shared reassurance. Average dial-in durations stretch long into the late hours. And participation remains high throughout the admission, even in complex clinical trajectories.

Quotes from parents echo the data. Some describe how the solution helped them cope with worry. Others emphasize that being able to see their baby during stressful nights helped them sleep. Several parents explicitly state that it strengthened bonding despite physical separation. These remarks underscore that a digital touchpoint can have real emotional impact when supported by a safe, reliable clinical infrastructure.

Why This Matters for Nursing and Clinical Teams

Operational transparency changes daily work. Nurses can see at a glance whether a bed is connected, how a parent is engaging and whether a device is functioning. Event management becomes simpler because technical uncertainty is removed. When a parent calls with a question, the nurse can trust that the system is running as expected. When an incident occurs, the underlying telemetry shows exactly what happened and when.

This increases confidence. It reduces friction. And it ties the system directly into clinical routines rather than positioning it as an add-on. The platform becomes a natural extension of neonatal care.

Why This Matters for Leadership and Contract Management

Hospitals now gain insight into uptime, occupancy, usage, adoption and family experience. These are indicators that materially influence quality of care, contract performance and staffing models. A modern NICU is expected to operate with transparency toward families, insurers and regulators. S2S Family provides that transparency.

For procurement teams and hospital leadership, this is the first evidence that Neolook delivers not only a CE-certified product, but also predictable performance, measurable quality and scalable operations. It shows that the platform is enterprise-ready and capable of supporting regional networks and inter-hospital agreements aligned with IZA principles.

A Platform Ready for Continuous Innovation

Because S2S Family is now fully modular, dockerized and data-powered, new capabilities can flow directly from R&D into clinical practice. Innovations like cry detection, ambient listening, analysis modules or parent-facing enhancements can be layered on without heavy restructuring. Every component inherits the same telemetry, observability and deployment model.

This means the platform will not stagnate. It will evolve continuously, with hospitals always receiving the most recent validated components. The architecture is not only stable enough for daily care, but also fast enough to bring innovation into the hands of clinicians without delay.

Delivering on the Promise of Uniting Those Who Care

S2S Family was built on a simple belief: families and clinicians form one circle of care. The platform now demonstrates that this belief can be operationalized. By combining reliable technology, smart data, transparent KPIs and real family experience, we are creating a new standard for digital family integrated care.

The CE mark established safety. Real-world performance now establishes trust.

Together they prove that Neolook delivers on its mission of uniting those who care—clinicians, parents, partners and the entire neonatal community.

If you would like to explore S2S Family for your hospital, or wish to review the full benefit-tracking dashboards, we welcome the conversation.